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Color Set
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67 642 Avis clients vérifiés |
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Love the color at firstThe color was beautiful at first but after one wash it faded. It also didn’t cover my grays because my formula was switched to 15 vol. for no apparent reason. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLauren- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Failed to deliverHi Esalon, This pack was missing a few things; 1. The extra set of gloves (pack only came with 1 pair), 2. The shampoo and conditioner. Normally there are no problems but either the pack or the packaging failed to provide me with a clear indication as to what I should expect with this shipment. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsToni-Marie - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Dye problemThe top of my. Head is a bright red and the ends are red but not. Blasting red 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMargaret - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too dark on rootsThe picture did not display how dark the color would go on. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJamie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
i was very unhappy with the product, i never ordered roots only. too brightI never ordered a second shipment and I will be returning it. no customer service to call or e mail 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDebra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Faded quicklyIt was really hard on my hair and it faded quickly. I’m not a fan. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCassie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Colour too warmAsked for a natural look, the colour which is more ashy. The final colour was too warm and did not complement my skin tone. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmber - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Somewhat UnspecactularI think e-salon is a great concept, and everything works, from the delivery (I like being able to choose the intervals), to the simple packaging and easy-to-follow instructions. Customer service is great as well. My first attempt was admittedly a bit clumsy, but I managed to get the job done. People who are sensitive to ammonia odours may want to take note that the smell of the developer is repulsive and overwhelming - do your mixing and application with a window open! The colour was in the right ball-park, but veered a bit too cool, so I requested an adjustment on my next order. Everything leading up to and including application has gone perfectly fine. My main issue is what has happened to my hair since starting with the e-salon product. Initially the colour looked fine, but the texture of my hair went downhill pretty quickly. It became dry, fly-away, straw-like, and any bounce or body that I formerly had is completely gone. My hair simply hangs there now, regardless of what products I use (discontinuing the e-salon shampoo & conditioner helped improve things a bit). Another issue I have had is the way the colour changes as it fades. I wouldn't mind if it simply became less intense - that's normal. But instead the gold undertones in my shade slowly change to a very peculiar shade of brassy orange. Not having used other home colouring products, I have no frame of reference as to how this would compare to others, but I'm not blown away. Colour is just so/so. Dismayed by my hair's texture. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShannon B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
During COVIDAll bad at home a disaster. Granted your site trying best. I asked for lighter but got darker. I asked for lighter. In the kit I got 3 gloves...? . The actual kit ok..just the color. My roots growing out lighter. No greys. And then trying to charge me again. NO WAY I talked with a colorist took pics of myself...asked for a shade lighter. A previous dye 4 months out not mine. I just wanted lighter like mine. Ok, I could have stripped the previous color but, growing out a short bob no issue. Got the shipment used as described. No change...actually darker. Texture the same. I’m angry not only I disagree then you try to charge me 27 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Schrecklicher Rotstich!Die von eSalon gesendete Farbe (mittelblond) wurde nach Anweisung aufgetragen und verwendet. Das Ergebnis ist schrecklich und ganz und gar nicht zufriedenstellend. Der Rotstich hat sich noch intensiviert. Offensichtlich sind der Farbe zuviele Rotpigmente zugegeben worden. Auch ist eine 20 %ige (=> 12%) Wasserstoffperoxid-Lösung für meine feines Haar viel zu viel. Dass es auch anders geht, sieht man an dem unteren Teil der Haare, die eine angenehme mittelblonde Farbe aufweisen und vom Friseur behandelt wurden. Besonders schwerwiegend ist, dass dies das zweite mal in Folge ist, dass das Ergebnis so schlecht ausfällt. Dies sollte eine Verbesserung des ersten eSalon Versuches sein. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEsther H. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |