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Color Set
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67 642 Avis clients vérifiés |
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:( ganz andere FarbeDie Farbe ist anderes als auch dem Bild und gefällt mir nicht. Habe alles so gemacht wie es beschrieben war. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEva N. - Vielen Dank für Ihr Feedback. Wir bedauern, dass wir Ihre Erwartungen nicht erfüllen konnten und hoffen, dass Sie uns die Möglichkeit geben, es wiedergutzumachen. Wir würden uns über Verbesserungsvorschläge sehr freuen. Die Zufriedenheit unserer Kunden steht bei uns an erster Stelle – das garantieren wir. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Grey againI absolutely love the product and colour but I’m already suffering grey routes again. Unless anything can be done to make the product last longer? My hair certainly does not grow fast either! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too darkI have ordered several times and the color is still brownish red, too brown. I am aiming for more red but i never get that color. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Never received products2 orders paid from my account and I did not receive them. I have quit my subscription 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNancy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Reasonable hair colourFirst parcel arrived after 3 weeks, packaging was damaged and hair dye was everywhere. Got replacement about week or so later. Colour was too dark. It has since been adjusted and I find it still too dark. I personally don’t notice much difference between a shop bought hair dye and this and there is a fair difference in price. I have really long thick hair and require 2 dyes. I’m £23 plus here when I can buy 2 in supermarket for £12 and don’t have to wait for these. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJill D. - Thank you for your feedback. We are so sorry to hear that we haven’t met your expectations, and would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong color. AgainMy color was too light. Too red. And completely wrong shade 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEllen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too darkWould like it to be light color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWendy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
It was 3 weeks late.3 weeks late. Enough said. I cancelled subscription bc that kind of uncertainty is unacceltable. Plus no brush, no gloves, no better than drugstore brands. The shipping box not worth +9 more than Clairol. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLeslie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Fades Too QuicklyMy color started fading in about three weeks and I only wash my hair twice a week. I won't be a repeat customer, sorry. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelissa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Good colour but gets washed off too easilyThe colour and finish was really good but the colour bleeds with every wash. I loved the customised pampering but it’s a bit too expensive without the discount. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSwati - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |