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Color Set
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67 726 Avis clients vérifiés |
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WORST CUSTOMER SERVICE EVER!!!I have been waiting weeks for my order and have still not received it. I finally received a tracking number a few days ago. It was delivered to Burlington, ON depot which is 1 hour away from my home. Now it is on its way to Richmond, BC, which is a 6 hour plane ride away!!! When I called to inquire with customer service they said to call back next week!! They would not call the shipping company to look into it. This is not a very efficient system and I will not be ordering again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSharon - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AgradezcoGracias pero desafortunadamente el color no me queda como lo he pedido 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Irma: Gracias por escribirnos. Sentimos que el color no haya resultado como esperabas. Estamos encantados de revisar tu fórmula y trabajar contigo para conseguir tu color personalizado. Te acabamos de enviar un email para poder ayudarte. |
Me quedo oscuroMe quedo más oscuro de lo deseado 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Vivian: Gracias por escribirnos. Sentimos que tu color haya resultado más oscuro de lo esperado. Tu colorista revisará tu fórmula y realizará los ajustes necesario para lograr tu color deseas. Te acabamos de escribir un email. |
ColorEl color resultó muy incitó y no pude cambiarlo antes de que me mandaran la siguiente orden Tube que cancelar la orden. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Leticia: Gracias por escribirnos. Sentimos que el color no haya sido como esperabas. Revisaremos tu color y te enviaremos una solución a través de tu correo electrónico. |
Not happyI just dyed my hair today 6/13/20 and already getting another shipment I want more red in it that I can see whether I’m in the house or in the sun I don’t like this color at all 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRuth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
El tinte no cubrió mis canasEl tinte no cubrió mis canas, necesito saber si podrían hacer algo acerca. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, María: Gracias por escribirnos. Sentimos que le color no haya cubierto tus canas como esperabas. Nos dará gusto revisar tu fórmula y ofrecerte una solución. Por favor, revisa tus emails. |
It’s not the same color as last timeI liked the last color. I didn’t complain. I thought I would get the same color again. What I received is brown. It’s about 3 shades darker than what I had previously. What happened? This is not what I wanted. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsFarrah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorWay too dark, colorist changed it on me 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
WrongMy review isn’t on color because I can’t use it. I requested all over color and was sent root and ends retouch. Not enough to do all hair so wasted my money. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsH.L - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnsatisfactoryIt did not turn out the color I expected 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAndrea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |