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Color Set
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67 658 Avis clients vérifiés |
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Base color is too brassy stillI have been trying to work with eSalon to get them to help me. They seem responsive to a point, but when I continue to struggle with the issue after many attempts, I thought they could tell me, "Well, try this instead." They did suggest Tinted Love, but still it doesn't subdue it enough. I thought, well, maybe I request two colors, to use one as a highlight to mute the brassiness, and no none read my request. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAudrey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Awful fake looking, brassy color.Complained and got new color but have not used 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we see your colorist worked with you and we sent you a complimentary reformulated color to help you achieve your desired result. We apologize you were unhappy with your results and hope you found time to try the new color that we provided you. |
It's the most deceivingIt's not what I expected just like some other it doesn't last. I'm disappointed, one week later I see grays, while it promise to last longer than a week. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSheila M. - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we attempted to work with you to create a complementary reformulation. We received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too brownI would prefer to have more of a medium auburn color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKelly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Product was reportedly shipped twice, but I have not received either shipment.Very disappointed to have waited weeks for a re-shipment of my color kit that did not arrive the first time only to be let down twice. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLaurie - We’re sorry that you were disappointed by your experience and that you never received your color. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color all wrong, no customer serviceAfter being a customer for over 2 years, the color I received this time turned me into a carrot top instead of my usual strawberry blond. All I got, really, from customer service was, sorry about that, send us a picture and we'll try to get it right!! So much for a guarantee! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Really unsatisfiedDislike the hair color, not even close to the color I wanted. My hair turn a dark brown color, not a happy customer at all!!! Want to cancel all my orders 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelissa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Perfect color!I have colored my hair for years and in later years had my color professionally applied. E-Salon has given me the perfect color and saved me $60. each time I use it. The E-Salon staff is wonderful to work with too. Thanks for including EVERYTHING I need to color my hair. LOVE E-SALON! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Awesome Color!Can't thank you guys enough for the perfect hair color, I had picked another color which would have been too dark and my colorist thought another color would be better suited so things worked out well and I love it! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Color that stays!I have never found a color that lasts as long as this product does! and believe me I have colored alot over the years! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |