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Color Set
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67 709 Avis clients vérifiés |
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ColourThe colour did not turn out to what I wanted. It also did not cover the grey along the hairline. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSalima - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not happyThis product is not for me 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDarhlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Bad colorI ordered an auburn color and my hair came out a nasty dark brown. Also my hair was so dried out that I now have split ends. Very disappointed and I will not buy from you again 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVirginia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
was not happyDidn’t cover gray and color was dull 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No product receivedI have not received any product even though it says it was shipped on May 7 and today is May 19th. There is no tracking of the shipment, nor an easy way to contact customer service. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMenezes - We're truly sorry you have not received your Hair Color! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Good, will try againEasy to use but color is darker than I like and didn’t cover the few gray strands I have at the root. May have been user error as I didn’t leave on the full time recommended. Trying adjusted color and will leave on longer, I’ll let you know how the 2nd attempt works. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So Upset with My Ruined HairI thought I was so careful to follow all of the directions and watched all of the videos but I got black/dark brown ends with a nice red-blonde color over the rest. I immediately sent an email asking for help but after no response I have scheduled an expensive repair at a salon. I am a natural strawberry blonde and only started dying my hair last year when I began to see grey's. I picked this product because of it's high reviews but now I am just looking to get a refund to help cover the cost of hair repair at a salon. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGinger - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Chemical smell was aweful!!Somewhat disappointed in the product! asked to not have a red tint to my color! I have a red tint to my hair! Also, my husband had to use a respirator mask when he helped apply my color! The chemical smell was AWEFUL!! We both have respiratory problems! We also had to open some windows to help get the smell out of our house!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSandra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Hair colornot what i expected. OK in a pinch. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarol - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Leider nichts für meine HaareLeider hat die Farbe bei mir nicht gehalten, nach ein paar haarwäschen war mein Ansatz wieder wie vor dem Färben und meine grauen Haare haben die Farbe nicht angenommen, meine Haare haben die Farbe allerdings gut vertragen 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSteffi E. - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |