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Color Set
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67 642 Avis clients vérifiés |
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Ewig lange Lieferzeiten, ganz mieser Service!Ich habe am 29.03.2020 ein Color Set bestellt und per PayPal sofort bezahlt, dann hörte ich lange nichts von eSalon. Auf mehrfache Nachfrage, habe ich die Antwort erhalten, dass die Bestellung in Bearbeitung ist und sich die Lieferung aufgrund der Nachfrage verzögert. Am 09.04. (also 10 Tage nach Bestellung und mit Ankündigung per Mail am 05.04.) habe ich mir eine Tönung in der Drogerie gekauft und die Bestellung bei eSalon fristgerecht widerrufen. Der Widerruf wurde nicht bearbeitet, meine Mails wurden nicht beantwortet, es wurde seitens eSalon lediglich das Abo ausgesetzt. Mein Geld habe ich nicht mehr zurückerhalten. Dieses Geschäftsgebaren ist unserös, ich werde dort nicht mehr bestellen und kann nur allen davon abraten dies zu tun. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCatrin T. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |
Does not cover the greysUnfortunately, the second round of color still did not cover the gray roots. At this point, I would like a refund instead of trying another color again. I am including pictures to show how the hair looks after the second application just to the roots. Thank you for providing extremely helpful customer service and I greatly appreciate your kindness. Please let me know if you have any questions. Stay healthy and safe! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRebecca- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color fadedThe directions were clear. I liked the color, but on the sideburns and beard the color did not last long. about 5 days to start and in 10 days it was half white. I am making my 3d application today, but if it does not last I will go back to my old color. I do like this new color tho. As bad as it stains skin you would think it would last longer on hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDon- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color washed out in one day.Colored my hair yesterday, it’s faded today. I decided to give this a shot because I didn’t want to keep getting my hair dyed but apparently that was a huge mistake now I have a horrible orange faded color in my hair and can’t dye it again because it’ll damage it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSarah- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Light Blonde Dye was RedMy custom match was supposed to turn my hair light blonde which is the color stated on the box. My hair turned red and I am not happy with it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJamie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Easier application process but doesn't coverI did like the ease of application but there is still a definite line between my roots and my previously dyed hair. It did not cover the red that was in my hair previously. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCallie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My color is much darker this time than the first time :(This time my color was much darker. My first order was my exact hair color. Lil disappointed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngelia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I'm not happy.I tried this color twice. The first time because I ordered an unflattering color for my skin tone. The second because after talking to one of your employees about this issue I was sent another color kit. I thought the employee understood my situation. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJamie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
DisgustoEstoy bien decepcionada con los productos. El color no se me puso completamente rojo. Y ya se me ven las canas y no hace un mes completo que los use. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNereida- Realmente lamentamos que nuestro color no haya cumplido con sus expectativas. Tomamos en serio los comentarios de nuestros clientes y continuamos mejorando nuestros productos todos los días. ¡Esperamos seguir ayudándote a encontrar la perfección del cabello! |
What happenedOnly wanted to cover gray roots. Ordered dark brown. Already have highlights. The roots turned orange red. More orange than red. How could this be? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDeborah- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |