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Color Set
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67 642 Avis clients vérifiés |
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Did not cover graysI was very impressed with the delivery time, but the product fell short it did not cover my grays. I hope people have better luck because this really could be a great product 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichele - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It’s far from medium blonde!My hair is brown with a red/orange root tint! So unhappy right now. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrittany - We apologize for the delay in our reply to your review and we truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No me gustoNo me cubrio bien las canas, y tuve problemas con El Envio, muy tarde y luego seur mal servicio 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Cristina: Gracias por escribirnos. Sentimos que el color no te hay cubierto las canas como esperabas y que llegase con retraso. Nos encantará poder revisar tu fórmula para darte una solución. Te acabamos de enviar un email con todo tipo de detalles. |
AaaaaaacccckkkkSo much of my hair fell out and the color I was left with was a dull reddish brown blahhhh. Never should have tried this 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKimberly - We apologize for the delay in our response to your review and we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Bold and brightPlenty of product - great added things like 2 pairs of gloves and the stain wipe The colour was too bold for me and will need to tone it down - I also found the product very drying for my hair and used a lot of conditioner every wash since - 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLiz M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
UnsatisfactoryI have only just used the first colour package and am not happy with the result as the colour is very dark AND before I had time to contact you to cancel any more products being sent I received the second package! This is very upsetting as I tried to cancel any other packages but could only delay the delivery date as there was no way on your system of stopping further deliveries. Please accept this message as my formal instructions that I do not wish to receive any products from you with IMMEDIATE EFFECT! And you will remove all my personal and card details from your database on receipt of this message and will confirm by email that you have closed my account with you and that you will not take any further monies from my Bank Account. I am self-isolating at the moment so I am unable to return the second box at this time. I have tried on several occasions to call you but all lines are busy. Please respond ASAP - regards Sue Harding 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSue H. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Way too dark and not what I thought I was gettingMy previous hair color, a box color, was a medium auburn I liked and received many compliments on. The color in my eSalon kit, applied according to their instructions, is a solid dark brown which looks unnatural and is not what I ordered. I am very fair, have very pale eyes and had natural auburn hair, which suited my coloring, for the first two decades of my life. This color makes me look older than I am and is way too dark for my complexion. I am very unhappy with it and will not be ordering from them again. What I will be doing today and tonight is trying to remove the color so I can start over and use my box color again as it is less expensive and gives me the results I want. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCaroline R. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! |
Much darkerMuch darker than anticipated, also more red than blonde. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNicole G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
One shade lighter pleaseCannot get used to the darker shade. I do like the color but wonder if it could be just a bit lighter. I would like that. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPierrette T. - We truly appreciate your feedback. Upon reviewing your eSalon profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorNo era el color que yo quiera 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Violeta: Gracias por escribirnos. Sentimos escuchar que tu color no haya resultado como esperabas. Nos dará gusto revisar tu fórmula y darte una solución. Por favor, revisa tus emails. |