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Color Set
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67 625 Avis clients vérifiés |
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Great Color, Horrible Build UpI love the golden color produced from this company. However, this product leaves HORRIBLE build up in my hair. It does not wash out easily. It took me at least three washes to get the product out of my hair. I DO NOT recommend this to anyone with thick hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChristel - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Too darkIt was a little too dark and I was wanting more of an ash brown. Years ago when I used a salon I liked the color that you picked for me 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLaurie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Viel zu viel Farbe, ziemlich aggressiv und nicht gut grauabdeckendViel zu viel Farbe, ziemlich aggressiv und nicht gut grauabdeckend 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelanie - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
Horrible colorColor not as described. Worst color. Hate it!! Did not receive the free brush to help color my hair. Complete disaster. Have been coloring my hair for years and NEVER been this disappointed 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShannin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Muy oxidado para mi gusto.La verdad esperaba tener un color menos naranja en mis raíces con el tono beige. El producto si deja el cabello suave pero tristemente no dio el tono que esperaba. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria - Muchas gracias por tus comentarios. Después de revisar tu perfil, nos hemos dado cuenta que ya has hablado con uno de nuestros coloristas para resolver tu problema. Si necesitas ayuda adicional, comunícate con nosotros. |
Ni me gusta el resultadoNo estoy contenta no es el resultado que yo esperaba porque mis canas se decoloraron muy pronto apenas con tres semanas de aplicarlo y no es un negro azul como lo pedí mas bien parece negro cenizo así que mejor volveré a lo que estaba usando antes 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsZonia - Gracias por enviarnos tus comentarios. Nos entristece saber que tu color no cumplió con tus expectativas. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. No te preocupes, haremos lo posible porque estés contenta. |
can I cancel the last order?I have been using Henna in the past and the colour instructions say I shouldn't use it so I haven't even used it and boom I see another charge on my credit card. Can I cancel the last order? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDoris - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nothing what I was expectingI had to take the initial test twice because it didn’t take the first time. With the first test I pick a red hue ( like I always do). The second time I thought about it and decided I would try something different and opt for a purple hue. I wasn’t sure which color I was going to get because I didn’t know how to check it. Once I received it and color my hair I was disappointed. The roots had a red tint the ends came out dark brown with MAYBE a hint of purple undertone. It doesn’t look terrible but it was definitely NOT either color I selected and my hair takes color very well 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrittany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too thickThe last shipment and this one I was unable to get the hair color out of the bottle through the normal tip. It was hard last time and almost impossible this time. I had to cut the tip of the bottle way down in order to get it out. Then had to monitor closely that too much didn't come out. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngela - Thank you for your feedback. We apologize for the disappointing experience you had with your custom color. We're always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorI received a color that wasn’t what I usually receive. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTheresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |