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Color Set
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67 625 Avis clients vérifiés |
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No funciono.Este producto no ha tapado ninguna de mis canas y me ha dejado mi pelo rojiso (color que no me guasta para nada) Estoy muy desconforme. No puse una sola estrella porque creo que la atencion es muy buena, pero el producto no funciono para nada en mi cabello y me arruino mi color. Estoy muy triste por eso. Tengo pruebas de como era, como me lo hice y como me quedo, por su gustan ver el mal resultado. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEvangelina - Te pedimos una disculpa por tu experiencia con la aplicación de tu color. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. Gracias por tus comentarios. |
ColorThe brown I received is way to dark for me 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMonica - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not happy with resultsDidn't like the color and didn't cover the gray hair as other products do. Won't continue using it 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedI read all the great things this product would do. How it would not dry my hair out as much, how applying the shampoo and conditioner would ass shine and this and that. I have been more than careful to follow the instructions as stated. Unfortunately i was better Off using 10. 00 products. I’ve given this products Months to make me change my mind. Saddened 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKarla - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
It’s orange!I am so disappointed in my hair. I wanted it strawberry blonde and it turned out orange. I hate it!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDeva - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Won't let me leave 0 star reviewWorst coloring experience in er 0 years of hair coloring. Color not as requested. Redo sent was still off and made my hair feel like mud was caked in it. No satisfaction when called to get assistance second time. Never again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRachel - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. |
Too confusingI got a set with one bottle for my roots& a different one for the ends. I found it very confusing. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsillene - Thank you for your feedback. We apologize for the difficult experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection, so keep an eye on your inbox for more details! |
Very mediocre at best...My natural color is medium flat brown hair, between a level 6 and 7. My hair is previously colored a brown auburn red with 2-3 inches of regrowth at the roots. My eSalon custom color was Medium Brown (Red Copper). They sent me an email to confirm I was OK with this color as they thought it would be too dark or too drastic of a change. I told them that was fine and to proceed, I prefer darker. I had high hopes this would be a bold change as my hair usually takes color (especially red tones) very well. After the lengthy process, I could barely tell the difference. The color just barely evened out my previous color with my roots. The at-home process was annoying and the smell of the products were harsh enough that I opened the bathroom window & door and was still overwhelmed by it. My hair has barely any red tone when it really should have refreshed my color. Disappointed, cancelled my plan and wouldn't recommend. Back to the salon! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKayleigh - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair feels greasy & heavy after using this hair color.My hair feels greasy & heavy after using this hair color. I have used it twice now. Can the formula be adjusted so as not to be so greasy? This is after I have washed, conditioned and blow dried, using the shampoo and conditioner supplied with the kit. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Bin enttäuscht 😔Zwei Sterne gibt es für die wirklich sehr schöne Verpackung und den Inhalt. Es ist alles dabei was man braucht und muss wirklich nichts mehr besorgen. Die Lieferung dauerte schon sehr lange. Als ich nun loslegen wollte und die Farbe zusammen mischte, hielt ich es vor Gestank nicht mehr aus. Der Hauttest war dann auch fatal ausgegangen. Aus Vorsicht meiner Gesundheit gegenüber landete also das fertige Produkt im Müll. Nichts ahnend hatte ich automatisch ein Abo abgeschlossen... Super! Das kündigen des Abos ist einfach aber nirgendwo kann ich finden wie und wohin ich es zurücksenden kann um mein Geld wieder zu bekommen. Also 100% Kundenzufriedenheit sieht anders aus. Ich werde nun wieder zum Frisör gehen. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChristine - Es tut uns leid zu hören, dass Sie mit unserer Farbe nicht zufrieden waren. Wir stehen fest hinter unserer Farbzufriedenheitsgarantie und wir werden gemeinsam mit Ihnen daran arbeiten, eine Lösung zu finden. Bitte halten Sie in Kürze ausschau nach einer Email unsererseits. Wir werden Sie kontaktieren, um das wieder gut zu machen! |