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Color Set
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67 649 Avis clients vérifiés |
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GraysMy grays did not cover in several spots 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It was OKI did not use my first order for several weeks because I could not open the small bottle of color. Customer service was great and sent out a new kit. I like the color. Though I followed the instructions, my greys around my temples were barely covered and very noticeable after just a few days - before it was even washed for the first time. I will try one more time. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsA C. - We’re so sorry to hear that your hair color is not covering grays as expected and that your first order was difficult to open. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Leider von hellblond weit entferntLeider von hellblond weit entfernt. Zu teuer und ohne gutes Ergebnis. Zumindest Shampoo war gut . Aber sonst nicht zu empfehlen 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnja S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Graue Haare haben Farbe nicht angenommenDie Farbe ist super, aber ich kann trotzdem nur drei Sterne geben meine grauen Haare warum ich ja meine Haare färben muss haben die Farbe nicht angenommen. Das hatte ich auch noch nie gehabt 😞 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAndrea L. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat, aber wir freuen uns, dass Ihnen die Farbe gefällt. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. |
Best Haircolor Ever! Not like anything else.I’ve been coloring my hair for about 40 years now. I started when I was a teenager. This is the first and only hair color that doesn’t burn my head, colors my hair in rich, vibrant tones and puts my hair in better shape when I’m done than when I started. The color on the ends lasts until I need to color my hair again It’s so glossy and shiny. It doesn’t feel the same rinsing it out as boxed hair color from the pharmacy. It feels like conditioner. I can’t say enough good things about my hair color. 27 sur 27 personnes ont trouvé cet avis utile. Et vous ? |
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Love the new colorI recently had esalon change my current hair color with them to a slightly darker natural color and love it , I could not have gotten this color out of a box from the store 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Smell unbearable and hair broken off. I used e salon, I lived tge colour and had no problems. This time however was a different story. The smell of Ammonia was unbearable and made my eyes stream. I have just been to my hairdresser to get my hair trimmed as I am growing it. She informed me that whatever I had coloured my hair with had caused it to break off, she showed me tge back and I could see this. I always had long thick hair and want to grow it longer, but she had to cut 3 inches off, I am heartbroken. I am an ex hairdresser, so know how to apply colour, I also used high quality hair products, Olaplex, redken and heat protection on my hair when styling. I can no longer have colour on my ends, and gave booked to have my roots done at my hairdressers. The condition of my hair has been compromised because of e salon colours. I don't know what happened because when I used it in lockdown it was fine 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Sarah! We are truly sorry to hear about your experience after colouring with us. Please check your emails, we just got back to you to help you further. |
Waste of moneyThis did nothing to my daughter’s hair. Followed the instructions and have zero results. Will not purchase again. 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Incredible!Absolutely love my new colour - the customer service is brilliant, with support throughout, and the product really is super - definitely not a gimmick! 18 sur 18 personnes ont trouvé cet avis utile. Et vous ? |
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Klasse farbeSuper geworden Würde ich immer wieder tun 3 sur 3 personnes ont trouvé cet avis utile. Et vous ? |