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Color Set
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67 669 Avis clients vérifiés |
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Still not what I'm looking forThis is still a couple of shades too dark and went a little brassy this time. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJanice - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not for me !My hair was Ashe blonde before the dye after th dye you sent, it was Dark Blonde , please cancel all future orders ! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLiz - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
It was OK....really nothing special and the shampoo and conditioner left my hair extremely dry. Felt like a bird's nest, despite following instructions. Felt like very strong chemicals, not a big fan. Disappointing overall. Also that it's on Auto payment without any consent from me or not obviously pointed out to me if I somehow did consent to that, don't like that either, so watch out for that!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRebecca - We’re sorry to hear that you were unhappy with how your custom color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color-treated hairMy hair color turned out too dark and now it will be hard to lighten it up. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsYvonne - We’re sorry to hear that your color came out darker than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
I am a little less in love this time.My first experience with this color was wonderful. The second, most recent, color seemed a bit more dull and a little yellower than I would have liked. Either this second formula was bit different or it reacted to my hair differently. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJanine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Just not happyI like the color but my grey is already showing through and its only been a month... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMedina - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
UPDATE: Color has faded almost completelyI am so upset! You can see bits of my blonde through the brown now. The demi permanent color looks great at first but it fades drastically SO quickly. I am not happy with this product whatsoever 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKelly - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
It it is dark in beginning.After a few washings I liked it It is blonde and that is ok, after a few washings 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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TerribleThis is the worst coloring I have ever put on my hair. My hair is burnt and breaking now! CANCEL any thing you have pending for me 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTeresa - We’re sorry to hear that you were unhappy with how your custom color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Horrible color matching...My hair is now pink with weird red tones throughout. I'm extremely upset, I expected so much more than this mess. Now I have to go to a salon just to fix this disaster! Not worth the hype. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNadine - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |