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Color Set
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67 589 Avis clients vérifiés |
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Grey not coveredHi - Love the packaging. I am disappointed in the grey coverage however. The grey at my roots (especially at the temples) did not get covered or reduced from your product. Yes - I followed the directions - I have been coloring my own hair for ages. I'm going to go ahead and switch back to Schwartzkoff Ultime color as it covers my grey better. Glad I tried your product though ... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRuth - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Wrong color - hair feels dryDo not wish to order again. Other brands provide better feel and coverage. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRose - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DryingThe kit was super cute with great accessories. The color was perfect, however very drying 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarmen - We're so sorry to hear the color felt drying. We'll be adding a complimentary Keepin' It Rich Moisture Mask to your next order. Use this before and/or after coloring to keep your locks smooth and silky. Look for our follow-up email for more information. |
Not the color I was looking for!!With my initial order I was looking to lighten my hair a bit, not just cover the little bit of gray I have. I have medium brown hair and the color I was given made my hair a bit darker rather than lighter so I was not pleased. I want to go lighter for the summer months not darker!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Difficult procedureI have no one to help me use these products. I should have realized that help would be needed to color my roots only! I will still accept delivery of the 5-31 shipment but I wish to cancel later orders. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShirley - We're sorry to hear you had difficulty coloring your hair. If you need help applying the color, you can always call the toll-free number located on your instructions to peak with a licensed colorist and get application tips. We also have many client who take their custom color to their stylist to save money. |
Like the colorI loved the color but roots have faded fast and when I colored my roots it was a darker than the rest of my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRachel - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
what shineI was really excited over the new product .and I don't get any compliments. ok at first.. then like drab...I don't like the highlight ...kinda a flat dull color ..not impressed...disappointed...but I gave full try out.i feel at this moment I will close the account .Thank You and I'm 100 percent unhappy 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLeslie - We're sorry to hear you didn't like the color! We'd love another chance to wow you. We've added a free order credit to your account that you can redeem for a free reformulated hair color at any time. Look for our email for more information. |
DissapointedI did not like the colour and my roots are already showing through ! I do not want a repeat order 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaggie - We're sorry to hear you were disappointed with your custom color. We see that you've already spoken to our color and care team, who have issued a credit for a free reformulated color. We hope this new color helps you meet your hair color goals! |
ColorAt first i was satisfied with the color now is not covering my gray hair..dont know what happend 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnnette - We're sorry to hear your new color didn't cover your grays as well. We're happy to work with you on a new formulation that will give you better gray coverage, so we've added a credit for a free order to your account. Look for our email for more info. |
Did not cover Gray hairThe color was nice as I ordered, but it burned my head even though i set timer, it did not cover my gray for more than a day, and my hair felt dry and brittle too. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMercedes - We're so sorry to hear the color didn't give you your desired results! We see you've already spoken to one of our licensed colorists who helped you find a solution to your problem. We're glad we were able to help you! |