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Color Set
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67 669 Avis clients vérifiés |
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To harshPlease cancel my information 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Color all wrongI ordered a Dark brown. It came out more of a medium brown with red tones. The color looks fake and not natural. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPamela - We’re sorry that your hair color did not provide you with the results you were looking for. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation. |
ExpensiveI don't think this is any better than off the shelf products and it us twice the cost. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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To harsh for my hair...Hair breakage began right after use. Will not reorder 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarol - We’re sorry that you experienced hair breakage following your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Uneven colorI've been coloring my hair successfully for more than 10 years. This was one a pretty big disappointment. The color is uneven, with the gray in my roots not covered adequately, resulting in my roots being lighter red while the rest of my hair is darkest brown. Color did not take on the length whatsoever, and continued to "bleed" during every other day shampoos for two weeks. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTamsen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColorColor was darker than I anticipated,and highlights were not as impressive as l anticipated, I do take the blame. I didn't have a current picture with the right lighting to include. Hopefully with a few adjustments my next shipment will be more to my liking. We Will get it to my liking with a little patience from my colorist. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Not for medidn't see any difference from using my normal hair coloring routine. Not interested in any further purchases 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMary Ann - We're sorry to hear you weren't impressed with your first color application. We know we can do better, so we're adding a credit for one free hair color to your account. Look for our follow-up email for more information. |
Hated!!!!Thought I was getting a dark blonde..I got Orange hair instead..absolutely not satisfied. I gave it a one star only because I had to in order to review this product. Also I emailed/messaged the team 3 days ago to say that I was not satisfied and I have yet to get a response from them!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSabronn1119 - We're sorry to hear you weren't satisfied with the color. We'd love to help fix your hair to reach your hair color goals, so we've added a free order credit to your account. We'll be in touch with you soon over email. |
Too Expensive/Too DarkI used one bottle of your product and have since received two others. I do not want to use the others as I feel the color is definitely too dark and expensive for what you get. I want to cancel asap as I do not plan on using the other two bottles I have as I feel this product is very harsh. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRebecca - We're sorry to hear that your color was too dark and expensive. We're always looking to improve our service and products, and truly value everything our clients say. We see that your colorist received your feedback and was able to further assist you. |
Not for meWhen I first signed up for this site and original hair color I loved it, but stopped using this product and had professional doing my hair for several months and it got spendy so decided I'd try this again, but this time it never seems to get my roots and I keep trying thinking I have done something wrong. I should have canceled the first time instead of trying a few more times with same results each time and roots just won't take the dye. Also, i can't seem to ever wash it out of my hair. I have never had any product clump together n stick to my hair like that when washing it out! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMara - We’re sorry that your hair color was difficult to wash out. Since you have expressed that you were unsatisfied with our product and the results, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |