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Color Set
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67 815 Avis clients vérifiés |
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Gray comes back within days.I still end up with slightly colored gray hair. The gray returns in less than a week. I'm having to use more product for longer time and it burns. I would like to get a refund of at least the last 2 applications. Thank you 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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Roots still not coveredMy roots still were darker than the rest of my hair 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKim- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
HorribleYour product ruined my hair !!!! I had to go to a salon so they can fix it 😡 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlexcys - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that you reached out to us with your feedback and we have credited your account with one complimentary hair color credit. Your results are important to us, and we look forward to providing the right results for you, per our Satisfaction Guarantee. |
Color is too darkColor was too dark maybe I didn't describe my color well enough. Very fast shipment 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJoshua- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Color was not what I expected.The color did not cover gray and had to go to salon to fix. I also did not like the dry shampoo. Please cancel my account. Thanks! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRobin - We're sorry to hear that your color did not have proper gray coverage and that you were disappointed with our Without A Trace Dry Shampoo. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a better experience soon. |
Very DisapointedThis order never reached to me. Please delete my account as I am payed but never received it! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBucur - We're sorry to hear you didn't receive your order! It appears that we've already reached out to you regarding your missing hair color and resolved this issue. Thank you for your patience and understanding. |
Not much conditioner included but I did like the colorThe small packet of conditioner included was barely enough to cover my hair. It did not leave my hair silky soft like the conditioner included in store boxed hair color. Also, I would get enough conditioner that I used once a week for several weeks. The color was great. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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i tried but maybe noti'm sure your product is great but i feel this is not for me. i gave it a try and i don't feel happy about the outcome. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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doesn't fry hair but Soft black with Blue doesn't come out blackI've been dying my hair Blue Black for years (either redken shades EQ in onyx or Paul Mitchell jetSet) Wanted something cheaper and figured you can't ruin black hair with black dye so I'll give this a shot PROS: does not dry out your hair CONS: ordering soft black with extra blue (they gave me 50/50) and my hair is actually a lighter shade of black than what it was before I dyed it. The last time I dyed my hair was 2months ago and it came out more of a dark brown with NO blue tonight. I won't use this again but gave 3 stars because it doesn't fry your hair i wish i could upload a photo here. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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It was okA couple days after I did the color, I could see a line from , I am assuming, hair growth. Diappointed to have a line around the crown of my head. The other times have been fine. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer - We're sorry to hear your results did not come out as you expected. Hair does not grow so quickly that you should see that line only a few days after coloring, so we would love to help with a complimentary reformulated color. We will be reaching out to you shortly, per our Satisfaction Guarantee. |