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Color Set
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67 610 Avis clients vérifiés |
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Not bright or true enoughNice coverage, I just can't hit the mark! I want a true copper color am I reaching for the stars here? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHeather - We apologize that you are unsatisfied with your color results. Since the color was not as bright or true as you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience and hope that we can help you with this matter. |
Love it!Wonderful product now if they would send someone to do application! ! Lol 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Awesome gloss!Leaves my hair glossy till my next touch up. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Fine Color!The whole process of dying one's own hair can be daunting, but with eSalon it is actually designed towards making the experience as easy and hassle free as possible. Really happy with the results as well! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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I AM SO THANKFUL FOR ESALON TEAMTHANK YOU SO MUCH FOR YOUR KINDNESS AND I KNOW IT TOOK SOME DOING TO GET MY HAIR TO DESIRED COLOR BUT THEY DONE IT 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Custom colorMy color was too dark and it only lasted 2 weeks. It didn't cover all my gray. I was very disappointed. 123 sur 126 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKelli - We apologize that your hair color was too dark and faded faster than you expected. We would love to send you a complimentary reformulated color that will provide longer lasting results, per our Satisfaction Guarantee. So we have credited your account for one complimentary hair color order. A member of our Color + Care Team has reached out to you with directions on how to redeem this credit. Again, we're sorry you were unsatisfied with your results and hope to create a color formulation that can better suit your needs. |
Color did not meet expectations and faded fastThe instructions were easy to understand and I had a cosmetician apply, but the color wasn't what was expected and faded within 2 days. Not a good experience 2 sur 3 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria - We're sorry to hear that your color did not turn out as expected and faded faster than you anticipated. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. A representative has reached out to you with directions to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
too orangeHi, I asked for a revised formula to cover gray better and cut down the brassiness. My new formula was medium blonde with gold. I think I might need something with less gold as it comes out orange looking on me, especially outdoors. Thanks. Please send next adjusted haircolor at the end of April. 2 sur 3 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJulie - We’re sorry to hear that your color came out with more orange tones than you expected. We have received your request for reduced golden tones. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. As you requested, we have also adjusted your delivery schedule for your next order. We look forward to crafting your custom reformulation. |
Not what I ordered....I ordered black hair color with visible blue highlights. I got straight black hair color, you can't see any blue at all anywhere in my hair. Was supposed to receive an application brush with my order. The brush was not sent to me. I could have just went to walmart and got the color I wanted for cheaper. Now I am stuck with something I didn't want. Very bad company. 2 sur 3 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTina - We apologize that you were disappointed with your color results. Since the color did not have the blue tones that you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we're sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Could be better for grey coverageI have to say I was disappointed. It's OK but after the hype I wasn't impressed with the following factors: * Ease of use - it as runnier and messier than what I'm accustomed to *Hair condition - it was OK until I shampooed then it felt and looked very dry *It did very little for grey coverage - my hair still looked like it needed dying immediately after the colour treatment *Dull colour - I was expecting something rich and glossy with a stronger copper/golden tone but it looks like a flat brown which maybe isn't helped by how dry it made my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer- Thank you for sharing your feedback with us. We are sorry to hear that your eSalon hair colour was not 100% satisfactory. Since the colour did not turn out as you expected, a member of our Colour + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |