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Color Set
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67 610 Avis clients vérifiés |
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Grey started to show after a weekMy hair took the colour really well, but after a week I could see grey strands forming around my hairline. Luckily having Afro-Caribbean my scalp is hidden and therefore the grey is not noticeable unless parting my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSandra - We’re sorry to hear that your gray coverage faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Specified no purple tones in a copper color.Received copper color with purple tones. I really wanted to love this service and product. Turns out the "custom" color is not exactly custom. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelanie - We’re sorry that you were disappointed by the results of your color application. Since you expressed that you were unsatisfied, one of our representatives reached out to you and offered to refund you for the color or process a complimentary reformulation, per our Satisfaction Guarantee. As you had requested in your reply, we processed the refund. Again, we apologize that you were unhappy with your experience. |
Great color but gray hair still visible and left a messColor came out great and I appreciated receiving the extra processing kit as I have long ombre hair and will need to touch up but none of my grays changed color. Also the dye pretty much stained everything in my bathroom which was not great for me since I am in a rental apt. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVal - We are glad your color came out great, but sorry to hear it did not cover your grays. We've notified your colorist that you need adjustments for your next order, and look forward to seeing your results. Additionally, we will be reaching out to you shortly to offer guidance on cleaning up stains. We value every client's experience, and we look forward to improving yours. |
I guess it is OKThe color is just not right for me. I really need it much lighter and I am not getting what I really want. I guess I will just have to keep trying until I get it right!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Nothing SpecialI don't see the difference between the store bought and this product. Oh, wait...... The price of this product is twice as much as the store bought and it works the same. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Not for meThis color is nice however it is way too dark for me, I am trying to get more of a med. blonde with an icy tone (8.24) I believe is the color number. will not use this dark color again. it is ment for someone of darker complection 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMindy - We're sorry that your color came our darker than you were expecting. We've received your comments requesting a lighter shade with an icy tone. Your colorist will review these comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you directly. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Great coverageI'm very happy with my hair color Esalon mixed the perfect color that looks natural and my stylist says my hair is so healthy. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Excellent custom made productI was a bit apprehensive about using this at first as I have always had my hair dyed at my hairdresser. My daughter did it for me but I could have done it myself easily. The colour was perfect. I specified that It was for my roots mainly. I love the colour. Exactly what I wanted! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Long live eSalon!!I was hesitant about doing a on-line creation...but this is the most fantastic move I could have made! They work consistantly and diligently to make sure your experience is enhanced and the best it can be. Also...I am amazed that these custom made colors truly last much longer than any store bought formulas. I could be the official poster gal to endorse this product. I am glad I made the high-dive. Highly recommend to all...but only join if you like satisfaction and being treated like royalty! I look forward to this new process of being the best of my hair coloring rituals. Thank you eSalon Team! High Fives from a happy pappy customer. :) 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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The perfect color for me!The custom mix is exactly what I wanted and it lasts!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |