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Color Set
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67 740 Avis clients vérifiés |
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Perfect colorTo be honest I was a little worried in the beginning because it was alot darker then I expected but it when applied and dried IT WAS PERFECT. I will definitely be sticking to this 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Viel zu dunkel. Haare ruiniertIch wolle von mittelblond zu hellbraun. Ich wurde dunkelbraun-schwarz und es wäscht sich als Intensivtönung auch nicht ausreichend raus. Mitarbeiter hat es herzlich wenig interessiert. Nun muss ich es beim Friseur richten, was teuer wird und meine Haare strapaziert. Ich mach’s nicht wieder. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMergata F. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Would like to cancelBack in the summer of this year I talked to someone asking them to cancel my order because I was going to be out of the country and because the product I was receiving wouldn’t cover my white hair completely. The first order was really good, but I tried a couple more times and it just didn’t seem to work the same. I just returned and see that I continued to receive the product, which I would like to return and get my money back. Would you please let me know how do I do that? Thank you so much! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria - We're truly sorry that our Custom Hair Color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Poor gray coverageLove the kit and color. Followed directions but grays popped through after one wash. Will be canceling subscription. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Love this hair colorMy hair has always had a reddish tint and most of the products I tried in the past made it more red. Esalon came up with the perfect color and my hair has never looked better. 7 sur 8 personnes ont trouvé cet avis utile. Et vous ? |
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Súper complacidaMe encanto el color 5 sur 6 personnes ont trouvé cet avis utile. Et vous ? |
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Kupfer Gold - angepasste FarbeEin ganz dickes Dankeschön an Crystella! Die Haarfarbe ist einfach Spitze!! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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GRAYThe product when I first started using it was amazing. I needed it to change at some point because it was getting to dark. When I asked for the color to lighten up a shade, the gray coverage stopped. The shade did lighten. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBonnie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
FadingWhen I colored my hair, it was soft. The next time I washed it, it was already fading. This hair color is not for me! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnita - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
I am disappointed with the colourThe colour did not cover my grey hair 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Solenir! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |