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Color Set
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67 589 Avis clients vérifiés |
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Nice color but did not last longThe color was nice but did not last very long. I color my hair to cover my gray hair. First initial color looks great but then after a week and a half my gray hair is back. Also the color fades quickly. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Very rich colorAmple amount of coloring in the bottle but just doesn't last as long as I would like. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLinda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not worth the money for a home treatment.This company stared you up by making the customers believe is a fair price, but once you have made your fist order and want to re-purchased guess what; surprise, prices go up and they only send you one bottle. If you have a hair like my daughter or mine one bottle is not enough you need two. I was charged $24 and if I want two bottles I would have to pay over 40 dls. Definitely expensive and not worth the money for a home treatment. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJaqueline - We’re sorry to hear that you were unhappy with our pricing. Since you indicated that you were unhappy with our service, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Not worth the price for a home treatment.This company stared you up by making the customers believe is a fair price, but once you have made your fist order and want to re-purchased guess what; surprise, prices go up and they only send you one bottle. If you have a hair like my daughter or mine one bottle is not enough you need two. I was charged $24 and if I want two bottles I would have to pay over 40 dls. Definitely expensive and not worth the money for a home treatment. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsYusaleth - We apologize for any confusion regarding our service. As indicated on our website, we currently offer new clients an exclusive 50% off their first order when they sign up for our Hair Color Plan. Note that this 50% off discount only applies towards the first order. Thereafter, when you're enrolled in our Hair Color Plan, you still save 20% off our full price. Regarding the hair color amount, we included a complimentary 2nd bottle for the ends of your hair to ensure your first application was seamless. This information was included on the tag on the 2nd bottle and was also mentioned in your Personalized Instructions. If one wishes to add a 2nd bottle to future orders, they can purchase it on a case-by-case basis when necessary. Again, we're sorry for any miscommunication and hope this information clarifies our service. |
Ughhh!Still makes hair brassy and doesn't cover gray!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKay - We’re sorry that your recent formulation was brassier than you expected and didn't provide the gray coverage you desired. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. We look forward to working with you to create your reformulation and hope to create a color that will better suit your needs. |
FadingI've used this custom color before, but it wasn't quite right this time. Too much gold, not dark enough. Color seems to be fading as well... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSara - We’re sorry that you were unhappy with the results of your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
not happyIt was too red.I've asked for medium brown with burgundy touch. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEsther - We apologize that you were unhappy with your latest hair color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Beautiful colorI loved the color from day 1 but it's needing color again already is there a longer lasting 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Hair colorNot as good as what my hairstylist uses, however a step above what I can buy over the counter. It dries my hair out over time. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Nice color, but.....Although I followed the directions exactly as written, the color did NOT cover the gray. I wrote into eSalon and did not get any feedback. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarolyn - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suits your needs. |