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Color Set
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67 686 Avis clients vérifiés |
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hair color reviewat first it seemed really shiny and after about 10 days it just looked dull again. the gray is covered but the color just went blah. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLinda - We're glad to hear you are enjoying great gray coverage and can certainly understand wanting to see a lasting shine. Your colorist will review your comments and contact you with suggestions. We look forward to seeing your new results! |
color is pretty goodColor is good, close to my original color; but the chemicals dried out my hair and made it feel coarse. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVirginia - We are sorry to hear that you experienced dry results. Upon reviewing your account, we see that you contacted us and we were able to guide you through our Rinse Through Your Ends step to ensure hydrated hair during and after application. Thank you again for reaching out and we're always here to help! |
Not as expectedThis was just the same as a box. I still had red/orange undertones. Not as expected. Disappointed 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTracy - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not as satisfied as first two times.I have used this hair color a few times now and have to say I am reconsidering my options. I've worked hard at following the instructions and times but have not consistently gotten close to the same results. I am especially concerned about the ashiness and lack of shine after my last application. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Disappointing: did not cover gray hair!This would be my third time using the Custom Hair Color product. The first two times the product worked great. This last time, I was really disappointed. Did not cover the gray. Not sure if I will purchase from e-salon again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDiane- We’re sorry to hear that your hair color has not provided the expected gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you regarding this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair colorThe color is OK. I guess I'm looking for a deeper wine shade. I like the darker color. I didn't like how light the last change got. But I's like more of deep wine color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCeleste - We've carefully reviewed your review and see that your colorist adjusted your custom formulation for more of a plum, wine-colored shade. We look forward to hearing your feedback on this reformulated color soon. |
is it real or color!Color is ok, though it may have more highlights in it, ready for a color change I think.. Does look natural though. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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lasts for two weeks barelylasts for two weeks barely 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElina - We’re sorry to hear that your color faded faster than you expected. Since you indicated that you were unhappy with your results, a member of our Color + Care Team has cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Turn for the WorstI dont know if you changed your formula or what but this does not cover everything anymore. When I receive this hair color I would take it to my hairdresser who made sure it was everywhere. I get out into the sun and I see it does not cover everything. Please DELETE MY ACCOUNT I do not wish to receive any products anymore. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJoanne- We’re sorry that you were unsatisfied with the coverage of your recent custom color. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not what I was looking forHi find the customer service for E salon to be excellent, but I'm not thrilled with the product itself 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEm- Thank you for sharing your feedback with us. A member of our Color + Care Team his just reached out to you regarding your hair color so that we can better understand your hair color goals and needs. We apologize that your hair color was not 100% satisfactory. |