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Color Set
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67 649 Avis clients vérifiés |
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Revisions ignoredI added instructions to send me a lighter version but you all sent the same color. Please fix this before sending me more. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No runningLove the consistency of this color. It forms a gel and you have very little run or none at all! 3 sur 3 personnes ont trouvé cet avis utile. Et vous ? |
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ColorEasy to use. Comes with everything needed., including gloves, stain guard for forehead area (ears, etc.) , stain remover ( I tend to get color on my arms! ) and the easiest directions. 3 sur 3 personnes ont trouvé cet avis utile. Et vous ? |
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GreatGreat thanks! 3 sur 3 personnes ont trouvé cet avis utile. Et vous ? |
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Great producta great product. easy to make changes for the color. So helpful to have it scheduled out so I don't have to think about it and dont have to panic when you color is sold out! Consistency in the product helps you not have shade issues that you have with other brands. I would refer this company to anyone! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Need a little more "strawberry" to the blond.I really liked that my hair did not have a "pink" tint after coloring. The "strawberry" color did not seem to last, however and I was left with mostly blond. The color that I was previously using, L'Oreal 8RB Medium Redish Blond mixed half & half with 8G Medium Golden Blond, resulted in what I thought was a pink tint for about a week, but then transformed in to a great mix of strawberry and blond locks. I want to keep the latter without the week of pink. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Liked it!Liked the colour but felt it made my hair even more dry and frizzy, using lots of conditioner and argan oil. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Viel zu dunkelIch habe heute die Farbe getestet, zum Glück erstmal nur eine teststrähne, die Farbe ist viel zu dunkel. Ich wollte ein kühles aschblond, das Ergebnis ist braun mit leichten rot Pigmenten 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnna S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Botched Hair ColorI am very disappointed in the results I received with Esalon custom color. I decided to try ESalon based on the recommendation of a friend. I moved states and was looking for a more budget friendly color option as I only needed a root touch up. I provided several recent pictures as well as my previous stylists notes on how to mix my color. The color provided was far too light and red and my roots were very noticeably a different color. They sent a new color at no charge which I appreciated but I still have noticeable color bands after applying it. Any person with real coloring experience would know that the root color would need to be corrected in order to even out my entire head of hair - applying color over color is going to give you inconsistent results. I am now having to spend a pretty penny to have it corrected. I would have had better results picking my own color from CVS or Sally's. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKristy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't cover silver hairThe first color pack I received did not cover my silver and gray hair , so you sent me a revised color pack and that didn't cover my silver and gray hair either , I would really appreciate a refund 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRoseMarie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |