67 658 Avis clients vérifiés |
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Turned orangeFollowed all instructions and hair ended up turning orange so I ended up buying a cool toner to fix it. Very dissatisfied. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTina - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Naja...Leider hat mich weder der Farbton noch die Abdeckung wirklich überzeugt. Leider war die komplette Grau Abdeckung ein Fehlschlag, sehr schade... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBarbara P.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
No hubo cambioHola mi experiencia no fue satisfactoria. Real mente no hubo ningún cambio de color. Estaba realmente emocionada por mi compra pero no valió la pena quise aclarar un poco más mi cabello y no funcionó. Decepción total. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Mireya: Sentimos que tu color no haya funcionado. Tu colorista revisará tu color, para darte una solución. Por favor, revisa tus emails. |
Great CoverageAbsolutely loving this colour kit. Great coverage for those stubborn greys. It has actually lasted longer in grey coverage than salon colouring. Love it also as it leave your hair so shiny and smells beautiful.. best purchase I made and worth every penny 3 sur 3 personnes ont trouvé cet avis utile. Et vous ? |
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Wow!!I am blown away! Beautiful color, very impressed and was $10! Crazy lol thanks so much. Just colored my hair before my interview. 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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ExcellentColor was perfect! No fading my hair is soft! 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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Custom colour setIarsked you to help me get the colour right Thankyou so much for your expertise you got it spot I’m really like the result 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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How did the colorist get this right??!I saw this red color on my hair when I was coloring my hair and got SO scared. Then after rinsing it out, the color was perfect. HOW did she do it???? She never saw me! HIGHLY recommeded. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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RootsDid not cover all my roots still shows my grays and my roots look ashy green.. going to a family reunion next weekend with green hair really disappointed. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHeather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Bit too darkThe first order seemed to be much lighter. I didn’t actually use the second order as I was just trying the service out. I used the 3rd order and it is much darker than the original. I have naturally red hair, more towards the auburn copper side and now my hair is brunette, no red at all. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Katherine! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |