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Color Set
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67 740 Avis clients vérifiés |
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Shampoo changedThe shampoo that came with the most recent esalon order was different…a clear rather than creamy shampoo. I did not like it. I never use clarifying shampoos. They are drying to my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Very badIt didn’t helped, the color was supposed to be darkest brown but it looks like light brown and it does not even cover my grey hair. Very disappointed 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My first trial purchaseI am very satisfied about the root but for ends it really didn't worked for me as I have black asian hair 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRekha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No grey coverageThis did not cover my grey hair at all. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJessica - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
I wasn't happy with my new colorThe new color did not cover my grey it turned it a funky color at first and was gone in two washes This time the color dried my hair out as well, The first color that i ordered had a hint of purple and that one did not dry my hair out . I do not like red in my hair and the new color turned the rest of my hair a reddish color in two washes I need to do a revamp on the color before you send me any more. How do I go about this? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatty - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Best color I've ever used.Life changing. It's convenient because it ships automatically and you can communicate with a colorist if you have questions or want to adjust the shade. 3 sur 4 personnes ont trouvé cet avis utile. Et vous ? |
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Farbe passt wieder nichtUnd es greift die Haare mehr an, als der Kram aus der Drogerie 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarina L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Abo nicht kündbar über Button, sonst topFarbe alles super. Aber warum wird einem ein Abo aufgezwungen, welches man nicht mal abbestellen kann? Immer tritt ein ominöser Fehler auf beim Versuchen das Abo zu kündigen. Ich habe es schon über 10 mal versucht und bin langsam verzweifelt. Update 01.06.23: Danke das Abo wurde gekündigt. Trotzdem finde ich es schade, das es nicht möglich war dies über den Button „Abo kündigen“ selbst zu tun. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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DryProduct doesn’t cover grey very well and my hair is very dry even after using your shampoo and conditioner in the package and no shine at all 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPauline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
VerbesserungsvorschlagSuper Haarfarbe- deckt graue Haare gut ab- sieht sehr natürlich aus- Zusatzprodukte ganz toll/ ein kleiner Verbesserungsvorschlag wäre für Brillenträger Bügelschutzhüllen anbieten-wenn man die Farbe aufgetragen hat,kann man leider die Brille nicht mehr aufsetzen um die Gebrauchsanweisung zu lesen 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |