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Color Set
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67 758 Avis clients vérifiés |
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Orange - my hair ended up orangeMy color was supposed to be a strawberry blonde. I've used other hair color which gave me that color. This just made my hair orange. As unnatural as can be. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsB.C. - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Didn’t cover gray enoughI wanted the color a slight lighter. Since I purchased the formula without ammonia it didn’t cover the gray as well. After a week the gray is showing 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTerry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
FarbeLeider hat die Farbe nicht so ausgesehen, wie sie beschrieben wurde. Darum werde ich wohl lieber weiterhin zum Friseur meines Vertrauens gehen. Das kostet zwar mehr, aber ich kann sofort reklamieren, wenns mal nicht gefällt und bekomme i. d. R. eine Gutschrift oder einen Schnitt gratis. Das Abo werde ich sicher nicht verlängern. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJohanna B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
No pinto mi cabelloLamentablemente no puedo dar una buena referencia porque no pinto del todo. Gracias 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Catherine! Gracias por tus comentarios, si necesitas ayuda con algo, no dudes en escribirnos de nuevo. |
Not what I wantI want my gray covered better and my color lighter 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPaige - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Great colourReally easy to use not messy and you get loads your hair is very soft and shiny afterwards 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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Remember Quality Products & Good Old Customer Service?Ladies, this is it! Good Product & Good Old Fashioned Customer Service! * I love the Product (Custom Color) and this company actually has people; YES I said PEOPLE! That answers the phones! They are kind, POLITE, Professional, & Knowledgeable. What?? you say, can't be true...but it is true! I just ordered some new hair care products, I will get back to you all after I try them. Thank you for reading this! Karen S 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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Best advice everAfter I talked to my color lady and she told me I could strip old color out with dawn dish liquid. The color now looks amazing. I love their product. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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You nailed it!I love my hair color!! Thank you for adjusting it for me, you did exactly what I wanted!! I’m so happy! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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To the hilt!Soft golden brown, soft hair, no obnoxious odor. Good gray coverage. Perfect. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |